Feb 14 2013 by Hannah Bewley, Harrow Observer
A RECENTLY formed group in Harrow is giving members of the public an opportunity to have their say on care services.
The Local Account Group encourages feedback and a chance to influence services offered by the adult social care team at Harrow Council.
Members of the group work with the council in ‘mystery shopper’ roles to monitor customer care standards and have carried out unannounced checks on care provision, feeding back information about their experience, as well as that of others.
Their views will help shape the council’s Local Account of Adult Social Care, a report to people in the borough about the performance of social care, details of achievements and priorities for the future.
Harrow Council’s portfolio holder for adult social care, health and wellbeing, councillor Margaret Davine, said: “It is very important that the people who are affected by our services get to have their say on their future and that we listen and act on what people say.
“This is the first time we have set up a group that will help us to do this and we look forward to working closely with them. With their input I am sure we will continue to run high-quality, people-centred services.”
Group member Gill West said: “I was really interested in joining the group. It offers you the opportunity to have a voice and make a difference.
“I have been really inspired and motivated by the commitment from the group and the support given by council staff. ”
The group will have an input in reablement, personalisation, safeguarding, long-term care, home care, residential care, day care and carers’ services.