Aug 6 2012 by Caitlin Black, Harrow Observer
NEIGHBOURS have branded the council as ‘hopeless’ after waiting for months for essential repairs to their homes.
Tenants in Craigweil Close, Stanmore, are furious the council has not fixed faults or replied to their pleas for help.
Charlotte Mansell, 30, lives with her husband, Andrew, 40, and their four children, Amy, 16, Olivia, 12, Lucas, seven, and 10-year-old Phoebe, who is disabled.
Mrs Mansell said: “We have holes in our roof and no sink for Phoebe, which is causing massive mobility issues. We have to carry her upstairs every time she needs to use the bathroom.
“I know that other houses similar to mine have downstairs sinks in their bathrooms, I can’t understand why they won’t put one in for Phoebe.”
The teaching assistant said other problems awaiting repair included a missing door handle and a faulty fire door.
She added: “It’s ridiculous. I have made a formal complaint and nothing has happened. They are hopeless.”
Since the Observer contacted the council about the issue, the family said housing officers have been in touch.
Harrow Council’s portfolio holder for housing, Councillor Bob Currie, said: “We are aware of the repair complaint at this address and I am disappointed that the work has not already been carried out. However, the tenants have been contacted by housing officers in the last few days and I am happy to say that the necessary work there will begin as a matter of urgency.”
Lindsey Acheson, 63, also of Craigweil Close, said she has been waiting years to get her kitchen replaced.
She said: “My kitchen is in a disgusting state. In 24 years of me living there, the council have done nothing to help maintain my kitchen.”
She went on: “I have called the council on numerous occasions, dating back to 2009 when they said they were going to send a surveyor over to see what they could do. A surveyor never turned up. I am just fed up with it all now. I don’t know whether it will ever happen.”
Mr Currie responded: “We have no complaints on file for this address.
“However, I can confirm that a full kitchen and bathroom replacement is scheduled for the property as part of the 2013/2014 housing programme. We will be writing to all of our tenants who are included in this year of upgrades in the coming weeks.”